Important Information You Should Know

Last week, there were two cases of thieves dressing up as utility workers to gain access to Bay Area homes. PG&E has provided my office with information regarding the burglaries in Oakland and San Carlos in an effort to share information and awareness.

In each case, a person dressed as a utility worker gained access to the customer’s backyard, while a second person entered the home and stole money, coins and/or jewelry. Thankfully, nobody was injured in either case. Investigations are ongoing, and PG&E is working in full cooperation with local law enforcement. In addition to reaching out to you, PG&E is reaching out to local media to educate our customers.

Here is some important information you and your constituents should know:

  • PG&E customers should always ask to see valid identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are always willing to show it to you.
  • If a person claiming to be a PG&E employee has identification and someone still feels uncomfortable, they should call PG&E’s customer service line at 1-800-PGE-5000 to verify an appointment and/or PG&E’s presence in the community.
  • Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or they will receive a personal call from a PG&E gas service representative prior to a scheduled visit.

Finally, customers with concerns about the legitimacy of a call they receive about a past due bill, a service request or a request for personal information are encouraged to call PG&E at 1-800-PGE-5000.